• Shipping Limitation

We currently only ship machines within the US.

• Shipping Policies

WE REQUIRE A SIGNATURE AT DELIVERY ON ALL SHIPMENTS OF SEWING MACHINES, SERGERS, EMBROIDERY MACHINES AND HIGHER END PRODUCTS WE SELL.  If this is an issue for you please contact us prior to ordering.  We are happy to work with you on this

• Returns & Repairs

We want to make purchasing on the Internet as easy and comfortable as possible. 100% customer satisfaction is our goal for all our customers. On rare occasions and despite our best efforts, an item might turn out to be defective. In the very unlikely event you receive a defective product we ask you to remember that we do not manufacture these products, we simply market them in the U.S. for the manufacturers and factories. With that in mind, we will do whatever it takes to help you achieve your satisfaction.

• Exchanges

We gladly accept exchanges on any item within 30 days of purchase date.  Simply ship the item back to us fully insured.  Exchanges are made minus the actual shipping it cost to get the item to you.  Please call us first for a return authorization number before sending an item back to us.

If for some reason your purchase does not meet your expectations you can return it for an exchange or refund. Simply call for a Return Authorization Number or email us at [email protected] and we will give you proper instructions on how to return the product. We CANNOT accept returns without a Return Authorization Number, so be sure to call or email us first.

Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund.

• Returns are subject to the following:
  • Shipping costs on the original purchase are non-refundable. Items that were originally returned with Free Shipping will have the standard ground shipping fees deducted from the refund.
  • Products must be repacked according to factory standards and without excess wear.
  • Unopened merchandise may be refunded or exchanged.  An item that is unopened means it has never been removed from the packaging and the factory seal is intact.
  • Any item that is not returned in its original packaging and intact will not be qualified for a refund.
  • Household items are not to be used for commercial applications.  This voids any factory warranty and is not covered under  our 30 day return policy.
  • Shipping costs are not covered under any factory warranty and are to be paid by the customer.  We are happy for you to pay at our shipping discounts and will gladly tell you these costs on the phone or by email.
  • Items that are damaged upon receipt can be replaced. Please do contact us before sending the item back.  We fully insure all items in the event this should happen.
  • Items being shipped to Hawaii and Puerto Rico are not eligible for returns.