Successful Sales Calls III

Successful Sales Calls III Embroidery Project

By   James M. (Jimmy) Lamb   on   November 01, 2005
Description

The Sales Presentation

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The Sales Presentation

The next step in the sales process is to plan your presentation. Once you have bought the merchandise, write down the scenarios you wish to present. The goal is to reach end to a prospective client’s head and plant a seed. Determine how to put “spins” on the products you wish to sell. This means taking an ordinary item and turning it into a “must have or I’m gonna die” product. Develop a suitable script and rehearse it. This will minimize your chances of drawing a blank or getting tongue-tied during the presentation.

In addition, assemble your sales kit and make sure you have everything that you need to make the presentation.

Now it’s time to for the moment of truth: the actual sales meeting. I like to refer to it as ShowTime! Let’s face it, all eyes are going to be on you and a lot of opinions as to your capabilities (right or wrong) are going to be formed very quickly. So, you need to leap onto the stage and knock their socks off! Which means bridging the gap between friend and foe right from the start. The quicker you can find a way to do this, the quicker you can create a warm, friendly meeting, which greatly increases your chances of making a sale. Therefore, it’s imperative that you find common ground between the two of you immediately.

So how do you do this? Most people surround themselves with mementos and trophies of their lifestyle, especially in their office environment. Upon entering the customer’s “space”, immediately analyze it to learn more about who he/she is. Then play on these characteristics. Maybe you’ll see a picture of a child in a soccer uniform. If you have a child that plays soccer, there is the connection. Find a way to bring it out during your opening conversation and chances are you will quickly break the ice.

After putting the customer at ease, you want to move into the sales pitch. It’s important that you take the lead from the start and stay in control throughout the presentation. Being prepared for questions and issues is the best method for maintaining the upper hand. Since pricing is usually the area that causes the most anxiety, here are some tips to deal with the subject.

  • Stand firmly behind your pricing. People love to play the price game, so be prepared to stand your ground. If you flinch when offering a price quote, the customer will try to haggle you down to a lower number.
  • In the event that price becomes a major issue, never let the customer think they manipulated you into a lower selling price. Rather than immediately offering the price reduction to get the sale, respond with an answer like “let me check with my suppliers to see if I can get you a better price.” By doing this you have shifted the price reduction to someone else, even though you may really have absorbed it yourself. You can even go so far as to say “let me run out to the car and make a phone call or two, I’ll be right back.” Of course this may be extreme, but it’s important to be in control of the situation.
  • Keep the presentation exciting and informative. Make it seem as if the customer can’t do without the products that you are selling. Present them as necessities, not options. But always keep an eye on the customer and try to gauge his response. Psychology and human analysis are important tools for a sales rep. It’s essential that you learn to read people and respond to them. Back off when necessary. Push as far as you can, but not too far.

    Meet the Author: James M. (Jimmy) Lamb
    James M. (Jimmy) Lamb
    Award-winning author and international speaker Jimmy Lamb has over 15 years of embroidery experience as well as 10 years of professional digitizing experience (as a business owner). Currently, he is the Director of Training and Education for Hirsch International Corp., where he has been instrumental in developing their educational seminars.
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