1. Login with your user name and password. If you don´t have an account yet, click the New Customer button in the Customer Login box on the right side of your screen.
2. Click on the Designs tab and then on the Gift Cards link on the orange menu bar.
3. Find the gift card value you wish to purchase and click on it
4. Enter the recipient´s email address, recipient´s name, your name and a gift message.
5. Click Add to Cart.
6. On the Shopping Cart page confirm the information and click Checkout.
7. Follow the steps to complete the purchase of the gift card.
8. On the Order Receipt page, click File then Print to print a copy of the order for your records.
9. A confirmation email will be sent to you within 24 hours. If you haven´t received confirmation after 24 hours, please contact us at sales@embroiderydesigns.com.

If the intended recipient of a gift card has not received it, all is not lost. In the case of e-mail gift cards, it is possible that the recipient either accidentally deleted the e-mail or that they are blocking e-mail from commercial sites. Users of ISPs such as AOL and Hotmail have the option of blocking all e-mail messages that originate outside of their domain. If the gift recipient´s e-mail address includes one of these domains, please contact them first to make sure their e-mail is configured to accept e-mails from EmbroideryDesigns.com.

If you wish for us to reissue a gift card that YOU HAVE PURCHASED:

1. Click the My Account link at the top of almost any page on our site.
2. Sign in using the user name and password associated with your EmbroideryDesigns.com account.
3. On the My Account page, click on Order History.
4. Using the original order number or the date, identify the order and click on it.
5. Once you´ve reached the order summary for your gift card order, click "Resend it!"
6. Review the information regarding the gift card to be reissued, and follow the instructions on the page.

If you wish for us to reissue a gift card that YOU HAVE RECEIVED, please e-mail us with the following information:

1. Order number (if possible)
2. Recipient´s name (or giver´s name, if the recipient is contacting us)
3. Street or e-mail address to which the gift card was sent

Please note: If the gift card needs to be sent to a different address, we must receive this request from the original purchaser of the gift card.